Friday, April 29, 2011

Fear.

Maybe then honesty need not be feared as a friend or enemy.
- The Fray

Fear is your friend.

It lets you know that something important to you is at play.

Fear indicates there's fertile ground for a breakthrough.

Fear reveals an opportunity to expand your contributive capacity as a human.

Fear indicates something real.

Fear also indicates something unreal.
Fear appears to be a brick wall that's actually paper thin.

Fear is a means to an end - not the end itself.

Fear is an open gate, not a closed door.

Fear means that you are attempting to live your life.

For most people, fear finds them.

Be the person that lives in such a way that fear is found - uncovered, like a diamond in the rough.

Let fear be your friend. Get to know its intricacies and quirks, its truths and its fallacies.

Have long, deep, deconstructive conversations with fear.

Treasure the honesty and clarity in which fear communicates with you.

Fear knows you better than you do, trust its feedback.

Bond and grow in your relationship with fear. For it may be the best relationship you will have.

If you're willing to let fear be a friend and not a foe.

Saturday, April 23, 2011

Don't Shoot the Messenger

I was reminded of an article I read in Harvard Business Review titled How to Handle Surprise Criticism. There's a lot of good advice in the article but the most poignant bits are:
  1. Look beyond your feelings.
  2. Look beyond their delivery.
  3. Don't agree or disagree. Just collect data.
It was written about 6 months ago, the day before I shelved my first startup. I was in the thick of a new normal in my daily life experience: I receive a lot of surprise criticism - and I haven't historically been the best at taking it. However, in my quest to be an effective entrepreneur and executive, I've realized that the key is being coachable. Always.

I have found that this is a rare quality among managers and leaders since the autocratic, appeal-to-authority approach is the default mode for most people. I always thought that taking a stand, being vocal and challenging the conventional thought process was a form of strength. It's lionized in movies and NYT bestsellers. Yet I've realized that it takes quite a bit more strength to be cognitively flexible and emotionally mastered in the face of a critical onslaught... especially from someone with formal or institutional power.

For entrepreneurs that operate in the earliest stages of business discovery, you are confronted with a lot of passionate feedback about everything that you are doing wrong. People in general, are not emotionally mastered and they relate to their feelings, thoughts and perspectives as if it is the undeniable reality of what is happening (rather than coming from the perspective that they are just feelings and thoughts, separate from reality). When given the chance to make you wrong, most people will take it. Anyone who has been a server knows this. And I think it's mostly subconscious - most people would be disgusted with themselves if we showed a video of them ripping into someone without the power to defend themselves or dole out retribution.

But we don't have that luxury. What now?

Being able to take criticism as data collection by separating what's being said, how it's being said and the emotional undercurrent of the message connotes, to me, someone committed to mastering the art of living. Here's some recent examples in my life that reminded me of the value this skill will deliver:

* Hearing the faculty constantly create a new complaint about the coffee I deliver (for free) to them while I worked on my laptop in the lobby were it was served. No change was made to the coffee, yet the complaints would change every day. It's interesting hearing what people say about you when they don't think you are around. And over time I learned which ratio of grounds-to-water delivers the least amount of complaints.

*I watched, and loved, the TED Talk that General Stanley McChrsytal delivered on what he's learned in leadership. I've had a number of responses, ranging from inquisitive to cautionary, about McChrystal's questionability as a leader. Frankly, I don't care. Remember, it's about objective data collection - McChrystal gives a great speech AND he's got a questionable past. Sounds like every other human I know.

I learned about the literary fallacy of ad hominem when I got a C on one of my high school english papers. From that point, I opt to separate the message from the messenger. F. Scott Fitzgerald once said that holding two seemingly conflicting notions in your mind at the same time is a sign of marked intelligence.

You are free to discount someone based on the way they deliver the message or the fact that they made mistakes at some point in their life. As a result, you may just be missing out on a highly valuable (though poorly packaged) idea or perspective that could make a big difference in our life. You may also be signaling the upper bound of your ability to learn - a potential bottleneck if you want to significantly alter the trajectory of your life.

Wednesday, April 20, 2011

Leadership is Listening.

I taught a class last week. A class that I've been enrolled in for 13 weeks now.

The people I presented to know me (or about me) more than I know them and it's not fun being in a class with me. For a week they knew that I would be teaching a class on sales/hustling.

There were no adults, grades were already given out and there was nothing preventing them from not showing up. Half the class showed.

Given all the things they could be doing on a Wednesday night, I asked why they showed up to a class that was technically over. The answer amazed me.

They wanted to hear what I had to say.

They granted me 2 hours of their life. 2 hours they could have spent somewhere else doing something more interesting than witnessing me struggle to keep a lively dialogue going.

It was my first true leadership experience. I was their peer, I have no formal authority over their lives to make them doing anything, much less show up. I was overwhelmed with gratefulness.

But they showed up anyway and listened and participated. It was in that moment that I realized that leadership is the simply being granted the listening of the community you serve.

Think about it. Have you ever had a boss that has formal authority (a title) that everybody pretends to listen to but goes back to 'business-as-usual' once their back is turned? That is a leader who has lost the listening of the people he or she leads.

Ever known someone who has no control over anything material in your life and yet you would swallow your fear and show up to contribute to whatever that person needed you to?

That's leadership. It's a powerful feeling when you have it.

Powerful in that your gratefulness is only outweighed by your sense of responsibility.

And that weight is heavy.

Saturday, April 9, 2011

Stanley McChrystal: Listen, Learn. Then Lead

"[The new changes in warfare and digital communication] also produced something that I call an 'inversion of expertise'. We had so many changes at the lower levels in technology and tactics, that suddenly the things we grew up doing were no longer what the force was doing anymore. So how does a leader stay credible and legitimate when they haven't done the thing the people you are leading are doing?"



Friday, April 1, 2011

The Next Generation of Entrepreneurs: Drug Dealers and Hustlas

If colleges and non-profit programs want to capture and equip the next generation of entrepreneurs, they can start with their local teenage drug dealers.


I am fortunate to have had a post-hoc peek into the underworld of localized drug dealing through some acquaintances who are ex-dealers. Most of them are now self-employed legitimately (I think). Listening to them talk about their experience is simply inspiring. Talk about resourcefulness:

By the time they graduate high school, these teenage drug dealer know more about margins, sales, customer relationship management, building a brand, strategic alliances, viral marketing, inventory management, supply chain management, product-market fit, negotiations and government regulation than most second-year MBAs. They have more experience in strategic decision-making and maintaining competitive advantage in a fiercely hostile commodities market than 2/3 of academia and know precisely what contributes to the local economy.

My conjecture is that if we tell them to keep doing what they are doing and simply replace the drug(s) they are hustling with some other hard good of their interest, we would see a HUGE spike in high growth startups and innovative revivals in mature/dying sectors like manufacturing and retail. Detroit anyone?

My point is that we as a society should not take a position of moral opposition to their current activities but rather praise their resourcefulness and make an attempt to show them the possibility of "legal" enterprises. Based on my discussions with people who have dealt drugs as teenagers, most grew bored with society's traditional models of classroom learning and mind-numbing lever-pulling jobs at minimum wage. Overall, they have vocalized disgust for anything that appealed to authority or followed general consensus.

Conversely, the University of Illinois at Chicago after conducting research on local dealer behavior and impact to the economy found that archetypical drug dealers in depressed metropolitan areas were not motivated to destroy the community but rather (highly) motivated by the same things as "the rest of us" and were simply presented with different opportunities.

My intuition is that drug dealers, regardless of demography, get a high from hustling. This something that I've experienced first hand - a little of which you can read here. There's something about making things happen, making connections, finding a need and delivering on it - and doing so faster, at better quality with the least amount of resource expenditure as possible. Hustling is a form of creating, it is the feeling of being the exception to the Theory of Impossibility, the sense of personal fulfillment when you break the First Law of Thermodynamics: creating matter - economic value - by taking ideas, relationships conversation and resources and rearranging them in a way that only you can. All this to create the existence of dollars in your pocket and happy customers.

There is simply nothing like it. It doesn't matter what you are hustling, simply being in the midst of the process (e.g. "the game", "the grind") is addictive.

This is a good thing. It is at the core of all entrepreneurial individuals that have a chance of doing something impactful and this country has no idea how to channel this type of energy, intelligence and potential. The best that they've come up with so far is ADD/ADHD medicine and sending drug dealers to jail. I have some theories about possible solutions but nothing solidly based in fact.

Except that you could send them to the Foundry.

As I surveyed the landscape for resources/programs that would help me sharpen my talent potential, nothing seemed very interesting. It all occurred to me as another version of a class project: hypothetical and detached. I discovered that there were other students who were going through the exact same experience. This, in part, led to 20 undergrads co-inventing the Foundry with some super cool (and super smart) "adults" about a year ago.

Hustler's like the "realness" of the grind: fear, risk, uncertainty, ambiguity. Everything looked to me like another appeal to authority: some judge or mentor who as no idea who I am or what I've done is in a position to say what is good and what is not.

This is not the way to teach entrepreneurs and it is not the way to allow hustlers and drug dealer to see the possibility of applying their skills, expertise and talents where this country really needs it: job creation.

I think this is why Foundry attracts a certain kind of individual and why graduates weigh in heavily on the cohort formation process: hustlers like being around other hustlers. Iron sharpens iron. We select for people, not for companies because hustlers can hustle anything, whether it's weed and ecstasy or water bottles and recycling bins.

Again, we don't have a resource problem. In fact, I don't think we even have a resourcefulness problem. We have a training problem. Yes it's scary to think about the prospect of training drug dealers to be contributing business leaders. Yes, drug dealers can be dangerous (a function of being in dangerous work) and can smell a feeb from a mile away. The don't appeal to authority (they actually subvert it) or listen to the general consensus about how things should happen. They have a different relationship to fear than most people and definitely not interested in the hokey pokey of Cubiclelandia that modern society has been offering for decades.

Judging by the current state of the union, it seems that even the President agress that we could use less of the lever-pulling types and more of the lever-creating types.

If you are, or know, a 20/30/40-something drug dealer/hustler that might be interest in a new career opportunity hustling something other than drugs and be part of a group where your skills, perspectives and overall approach to life are praised and sought after, Foundry is actively recruiting for people to fill our summer cohort: F3. Feel free to contact me directly or you can submit an application here.

Just leave your drugs and weapons at home - and please don't take my lunch money.